Refund policy

We want you to love what you ordered. If something isn't quite right, here's how we can help.

15 - DAY RETURNS

You have 15 days from the date you receive your order to request a return.

To be eligible, your item must be:
In the same condition in which you received it
Unworn and unused with its original tags, if applicable in its original packaging.
Accompanied by your receipt or other proof of purchase

To request a return, simply email us at queries@dgc.in with your order number and details of the item you'd like to return. Please do not send anything back before your return has been approved. We'll provide you with the return instructions and, where applicable, a return shipping label. Returns sent to us without first requesting a return may not be accepted.

If you have any questions about returning an item, we're always happy to help at queries@dgc.in.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please check your order when it arrives.

If your item is damaged, defective, or you've received the wrong product, let us know as soon as possible. Email us at queries@dgc.in with your order details and, where possible, photographs of the item and packaging.

We'll review the issue and work with you to make it right.

ITEMS THAT CAN'T BE RETURNED

Some products aren't eligible for return.

These may include:
Custom-made or personalised products
Special orders
Perishable products
Personal-care products
Hazardous materials, flammable liquids or gases
Sale or clearance items
Gift cards

If you're unsure whether your item can be returned, just ask us before making your purchase or contact us at queries@dgc.in.

EXCHANGES

Want something different?
The simplest way is to return the original item, subject to our return conditions, and once your return is approved, place a new order for the item you'd like instead.

EUROPEAN UNION — 14-DAY COOLING-OFF PERIOD

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without giving a reason, subject to applicable law.

The item must be returned in the same condition in which you received it, with its original packaging and tags where applicable, along with proof of purchase.

REFUNDS

Once we receive your returned item, we'll inspect it and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind that your bank or payment provider may take additional time to process and show the refund in your account.

If you've received confirmation that your refund has been approved and more than 15 business days have passed without the money appearing in your account, please contact us at:
queries@dgc.in

QUESTIONS?

Not sure whether your order qualifies for a return? Don't worry.

Drop us a note at queries@dgc.in and we'll help you figure it out.